Introduction to Adobe Connect
MiraVista uses Adobe Connect to deliver our webinars and virtual education content. This page is to help first-time attendees and veterans alike install, update, test, and navigate the Adobe Connect desktop and mobile apps before attending an event.
We last updated this page on November 29, 2022.
We recommend using the Desktop HTML client, but if you are not able to, we will suggest the following (in order of preference):
Getting Started
With each event purchase you will receive a series of notification emails. Each email contains your personalized room link; just click on it to access the webinar. After clicking the link, whether from desktop or mobile, choose the application you prefer to use:
- Open in application, or
- Open in browser.
We typically open the room 10 minutes before the event begins. If you log in before then, you are placed in a waiting room and automatically admitted once the we open the room. If you have any problems accessing the event, contact us directly at info@miravistallc.com.
Desktop
HTML (browser based)
Adobe Connect’s browser-based HTML application uses Chrome, Safari, Microsoft Edge and most other major browsers to access webinar content. We recommend this method for users with desktop computers that have audio via speakers or headphones connected to a stable internet connection.
Simply click the event link we email to you to access a webinar event. Doing so will allow you to test your speakers and microphone before you enter the Adobe Connect event room.
Testing Protocols
Prior to the event you can navigate to the Adobe Connect Diagnostic Tool here to verify if your computer is up to the task: https://miravistallc.adobeconnect.com/common/help/en/support/meeting_test.htm
System Requirements
Adobe Connect works best on computers that meet the following minimum requirements:
- For Windows computers:
- Windows 10 or 11
- Intel Core i3 or faster processor (or equivalent)
- 2 GB free RAM (4 GB recommended)
- For Mac computers:
- Mac OS X 10.15, 11.0, and 12.0
- Intel Core i3 or faster processor (or equivalent)
- 2 GB free RAM (4 GB recommended)
- For Windows computers:
Adobe Connect App
Adobe Connect’s desktop application is a stand-alone application used to access webinar content. We recommend this method for users who are not able to utilize the HTML browser-based application and who have audio via speakers or headphones.
Simply click your event link and choose to “Open in application.” Doing so will allow you to test your speakers and microphone before you enter the Adobe Connect event room.
If prompted to update your app, please do so before the event for the best viewing experience.
Installation depends on the type of comuter you are using.
Windows
App Download Link
https://www.adobe.com/go/ConnectShell11
Installation
Click the above link to download the application installer and then double click the downloaded .exe file to install the application for Windows.
Testing Protocols
Prior to the event you can navigate to the Adobe Connect Diagnostic Tool here to verify if your computer meets the requirements and can reach the Adobe servers: https://miravistallc.adobeconnect.com/common/help/en/support/meeting_test.htm
System Requirements:
- Intel Core i3 or faster processor (or equivalent)
- Windows 10 or 11
- 1 GB of RAM (2 GB or higher recommended)
Mac
App Download Link
https://www.adobe.com/go/ConnectMac11Plus
Installation
Click the above link to download the application installer and then double click the downloaded .dmg file to install the application for Mac.
Testing Protocols
Prior to the event you can navigate to the Adobe Connect Diagnostic Tool here to verify if your computer meets the requirements and can reach the Adobe servers: https://miravistallc.adobeconnect.com/common/help/en/support/meeting_test.htm
System Requirements:
- Intel Core i3 or faster processor (or equivalent)
- 512 MB RAM (1 GB recommended)
- Mac OS X 10.14, 10.15, and 11.0
Mobile
HTML (mobile browser based)
Adobe Connect’s mobile browser-based application uses your phone’s default web browser to access webinar content. We recommend this method if you are unable to use a desktop with speakers.
After clicking the link we email to you, you will select “Open in Browser” to open the meeting room in the browser. It will ask for microphone permission, click allow. Then it will pull up the window where you can test your speakers and microphone.
Testing Protocols
(Recommend using phone in landscape mode for ease of use during test) Prior to the event you can navigate to the Adobe Connect Diagnostic Tool here to verify if your phone is up to the task: https://miravistallc.adobeconnect.com/common/help/en/support/meeting_test.htm
After opening the diagnostic tool, simply click “Run diagnostics” to begin the process.
Mobile App
Adobe Connect’s mobile stand-alone application is used to access webinar content from your mobile device if you are unable to access via the HTML mobile browser.
After clicking your personal link in the email reminder we sent to you, you will select “Open in application” to open the meeting room in the application. It will prompt you to open the Adobe Connect application where it will sign you in automatically.
App Download Links:
Testing Protocols
Prior to the event you can navigate to the Adobe Connect Diagnostic Tool to verify if your phone meets the requirements and can reach the Adobe servers: https://miravistallc.adobeconnect.com/common/help/en/support/meeting_test.htm
After opening the diagnostic tool, simply click “Run diagnostics” to begin the process.
We recommend putting your phone in landscape mode during the test.
The mobile app does not allow you to test speakers before entering. To ensure your speakers are working properly, navigate to youtube.com and play any video on the front page.
For More Information
For more information, including a walkthrough of how to use the New Adobe Connect Mobile app, please navigate to their about page here: https://helpx.adobe.com/adobe-connect/using/adobe-connect-mobile-app.html