I bet you spend a lot of time thinking about how to explain the complexities of insurance to your customers and referring physicians … and probably to your friends and parents and parents’ friends for that matter. I know I do.

Next Episode: Thursday, August 22, 2024

That’s why I like a podcast called an “An Arm and a Leg.” The series is self-described as “a show about why healthcare costs so freaking much, and what we can (maybe) do about it.” Its audience is healthcare users, not practitioners, and I think understanding that perspective is incredibly helpful to those of us behind the curtain in the Land of Oz we call reimbursement.

The February 2024 episode on Medicare is worth a listen. Host Dan Weissmann does a nice job explaining thorny concepts like prior authorization and the differences between Medicare Fee-For-Service and Medicare Advantage Plans. While the information isn’t new or specifically related to durable medical equipment, I believe it is a useful example of telling a story about insurance that will resonate with patients and help them navigate the system, an imminently useful skill for DME suppliers.

I don’t usually review podcasts, but I thought you might benefit from this one. You can find it here or wherever you listen to podcasts. It is only 30 minutes long, so you can listen to it in the car, whether it be your daily commute or in route to a much-deserved summer vacation.