Developing DME Billing Professionals in the Real World

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Previously recorded: 03/21/2024
Presented By: Andrea Stark and Derrick Stark

(K)notes Plus subscribers do not need to register separately. This is an included event, and we will send invites to all subscribers in advance.


“Jane quit.”

It is a sinking feeling when an experienced DME biller quits. 

Finding good people is hard, and when you do, trying to train them with a billing team that is already short-staffed makes the problem worse.

So, how is a supplier supposed to find, train, and manage a new person with no experience in a position for which success is based wholly on experience?

In this session, Andrea and Derrick show suppliers:

  • The three-phase strategy they use to turn new billers – in-house or outsourced - into self-sufficient contributors … quickly.
  • How to reduce training burdens placed on experienced (and already overworked) billers.
  • How to avoid common training mistakes that lead to co-dependent, substandard results.

Note: (K)notes Plus subscribers do not need to register for this event separately. It is included in active subscriptions.


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